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Hearing about the loss of someone close to you, be it your friend, colleague, or someone in the family, puts you in an uncomfortable and difficult situation. Words are inadequate at that time. On top of that, it is a big dilemma that you face as to what to say and how to comfort a bereaved person.
Listen
Visiting the person who has suffered a loss is a great gesture, and has to be done without saying if you know them personally. Once at their place, be attentive and hear patiently as to what the grieving person has to say. Sometimes, a simple hug or holding hands conveys your feelings and expresses the unsaid.
Be There and Reach Out
Mostly, people feel awkward and are clueless as to what to say or do in such situations. However, after you come to know about their loss, make sure you reach out to the grieving person. You can do so by sending a card or a note to show that you care. Keep the messages short and simple.